Omni Agent LLC • Last Updated: November 3, 2025 • Effective Date: November 3, 2025
1. Introduction and Scope
This Privacy Policy ("Policy") explains how Omni Agent LLC ("Omni Agent," "Company," "we," "us," or "our"), collects, uses, discloses, stores, and protects personal information ("Personal Data" or "Information") in connection with:
Our website located at www.getomniagent.com (the "Site")
Our AI-powered real estate marketing platform and services (the "Platform" or "Services")
All related mobile applications, tools, and communications
Our beta program and territory exclusivity system
This Policy applies to all users, including:
Visitors to our Site
Prospective customers who submit inquiries or join our waitlist
Real estate agents and brokers who purchase our Services
Individuals whose information may be processed through our AI marketing services
By accessing our Site or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
a) Account and Registration Information
Full legal name and preferred name
Professional email address and phone number(s)
Real estate license number and state of licensure
Brokerage affiliation and team information
Years of experience and transaction history
Target territory/neighborhood for exclusive rights
Preferred service tier selection
b) Business and Marketing Information
Current marketing strategies and pain points
Website URLs and social media handles
Google Business Profile information
Brand voice and tone preferences
Target demographic information
Marketing budget and goals
Uploaded marketing materials, headshots, logos, and brand assets
MLS access credentials (encrypted and secured)
c) Payment and Billing Information
Cardholder name and billing address
Payment card details (processed securely via Stripe/PayPal)
Tax identification numbers where required
Subscription tier and billing preferences
Transaction history and invoices
d) Communications and Support
Support ticket contents and attachments
Email and chat communications
Feedback, testimonials, and reviews
Survey responses and questionnaire data
Recorded phone calls (with prior notice and consent)
2.2 Information Collected Automatically
a) Device and Technical Information
IP address and approximate geolocation
Device type, operating system, and browser information
Screen resolution and device identifiers
Language and timezone settings
Network and connection information
b) Usage and Analytics Data
Pages visited and features used
Click paths and navigation patterns
Session duration and frequency
Video engagement metrics (play rate, completion rate)
Form submission and conversion data
Error logs and performance metrics
c) Cookie and Tracking Technologies
We use the following categories of cookies and similar technologies:
Essential Cookies (Always Active)
Session management and authentication
Security features and fraud prevention
Load balancing and site functionality
User preferences and settings
Analytics Cookies (With Consent)
Google Analytics 4 with IP anonymization
Hotjar for heatmaps and session recordings (anonymized)
Custom event tracking for product improvement
Marketing Cookies (With Explicit Consent)
Facebook Pixel for retargeting
Google Ads conversion tracking
LinkedIn Insight Tag
Custom audience creation and lookalike modeling
2.3 Information from Third-Party Sources
Public Records: Real estate licensing verification, MLS data
Social Media: Publicly available profile information when you connect accounts
Data Enrichment Services: Business intelligence for lead scoring
Marketing Partners: Co-marketing campaign performance data
Payment Processors: Transaction verification and fraud scores
3. How We Use Your Information
3.1 Primary Service Purposes
We process Personal Data to:
Service Delivery
Verify territory availability and grant exclusive neighborhood rights
Configure and deploy your personalized AI marketing system
Generate hyper-local, SEO-optimized content on your behalf
Monitor usage for compliance with terms of service
3.3 Automated Decision-Making and AI Processing
Our Services involve automated processing to:
Generate personalized marketing content using AI
Optimize content for local SEO rankings
Schedule posts for optimal engagement
Score and prioritize leads
Determine territory availability
You have the right to request human review of automated decisions that significantly affect you.
4. Data Sharing and Disclosure
4.1 We DO NOT Sell Personal Data
We do not, and will not, sell your Personal Data to third parties. Under applicable privacy laws (including CCPA/CPRA), we do not engage in the "sale" of Personal Information.
4.2 Service Providers and Processors
We share data with carefully vetted service providers who assist us in operating our business:
Category
Purpose
Data Shared
Cloud Infrastructure
Hosting and CDN
Technical and usage data
Payment Processing
Billing and subscriptions
Payment information
Email Services
Transactional and marketing emails
Contact information
Analytics Providers
Service improvement
Anonymized usage data
AI/ML Services
Content generation
Business profile data
Social Media APIs
Content publishing
Authentication tokens
Customer Support
Help desk and ticketing
Account and communication data
All service providers are bound by strict contractual obligations to:
Process data only per our instructions
Implement appropriate security measures
Delete data upon termination of services
Not use data for their own purposes
4.3 Legal and Safety Disclosures
We may disclose Personal Data when required to:
Comply with legal obligations, subpoenas, or court orders
Protect rights, property, or safety of our company, users, or public
Investigate and prevent fraud, security threats, or illegal activities
Enforce our Terms of Service and other agreements
4.4 Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of assets, Personal Data may be transferred to the successor entity. We will provide notice before any such transfer and ensure continued protection under this Policy.
5. Data Retention and Deletion
5.1 Retention Periods
Data Category
Retention Period
Basis
Active Account Data
Duration of service + 90 days
Service delivery
Payment Records
7 years
Tax and accounting requirements
Marketing Preferences
Until opt-out + 2 years
Suppression lists
Support Communications
3 years
Service improvement
Usage Analytics
26 months
Google Analytics standard
Security Logs
12 months
Fraud prevention
5.2 Deletion and Anonymization
Upon account termination or deletion request:
Personal Data deleted within 30 days (unless legal retention required)
Backups purged within 90 days
Option to export data before deletion
Anonymized aggregate data may be retained for analytics
6. Your Privacy Rights
6.1 Rights Available to All Users
Regardless of location, you have the right to:
Access: Request a copy of your Personal Data
Correction: Update or correct inaccurate information
Deletion: Request removal of your Personal Data
Portability: Receive data in a machine-readable format
Opt-Out: Unsubscribe from marketing communications
Restriction: Limit how we process your data
6.2 Jurisdiction-Specific Rights
California (CCPA/CPRA)
Additional rights include:
Know categories and sources of data collected
Know purposes for collection and third parties with whom shared
Opt-out of sale/sharing (we don't sell, but you can opt-out of advertising cookies)
Limit use of sensitive personal information
Non-discrimination for exercising rights
Other U.S. States
Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws have similar rights. Contact us for specific information.
In the event of a data breach affecting your Personal Data:
Notification within 72 hours where required by law
Direct communication to affected users
Remediation steps and credit monitoring where appropriate
8. International Data Transfers
8.1 Transfer Mechanisms
As a U.S.-based company, we may transfer data internationally. We ensure appropriate safeguards through:
Standard Contractual Clauses (SCCs) for EEA/UK transfers
Data Processing Agreements with all international processors
Adequacy determinations where applicable
Your explicit consent for specific transfers
8.2 Your Rights Regarding Transfers
You may:
Request information about transfer safeguards
Object to specific international transfers
Withdraw consent for transfers (may affect service availability)
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect Personal Data from children. If we learn of collection from a child under 13, we will delete such information immediately. Parents/guardians may contact us at privacy@getomniagent.com.
10. Third-Party Services and Links
10.1 Embedded Content
Our Site may include embedded content (YouTube/Vimeo videos) that may collect data per their privacy policies.
10.2 External Links
Links to third-party websites are provided for convenience. We are not responsible for their privacy practices.
10.3 Social Media Features
Social media buttons and widgets are governed by the respective platform's privacy policy.
11. Platform-Specific Practices
11.1 AI Content Generation
Your business profile trains personalized content models
Models are isolated per customer (no cross-training)
Generated content is owned by you per our Terms of Service
AI safety filters prevent generation of inappropriate content
11.2 Territory Exclusivity System
Zip code/neighborhood data used only for exclusivity verification
Waitlist maintained for unavailable territories
Territory transfers require consent from both parties
11.3 MLS Integration
MLS credentials stored encrypted and isolated
Access limited to authorized property data retrieval
Compliance with MLS terms and National Association of Realtors guidelines
Note: Transactional emails (billing, security, service updates) cannot be opted out of while you maintain an account.
13. California Privacy Rights Disclosure
13.1 Shine the Light
California residents may request information about disclosure of personal information to third parties for direct marketing purposes. We do not share information for such purposes.
13.2 Do Not Track
We honor legally recognized Do Not Track and Global Privacy Control signals where required by law.
13.3 Categories of Information Collected (Last 12 Months)
Category
Collected
Sources
Purposes
Shared With
Identifiers
Yes
Direct, Automatic
All purposes in Section 3
Service providers
Commercial Information
Yes
Direct
Service delivery
Payment processors
Internet Activity
Yes
Automatic
Analytics, Security
Analytics providers
Geolocation
Yes
Automatic
Territory verification
None
Professional Information
Yes
Direct
Service delivery
None
Inferences
Yes
Automatic
Personalization
None
14. Updates to This Policy
We may update this Policy to reflect:
Changes in our data practices
New features or services
Legal or regulatory requirements
Notification of Changes:
Material changes: 30 days advance notice via email
Minor changes: Posted on Site with updated date
Continued use after changes constitutes acceptance
This Privacy Policy is provided for informational purposes and creates no legal rights or obligations beyond those required by applicable law. In case of conflict between this Policy and applicable law, the law prevails.